At Trend Sparks, we want you to be completely satisfied with your purchase. If you’re not happy with an item, our Return and Refund Policy is here to assist you.
1. Return Eligibility
To be eligible for a return, items must:
- Be returned within 7 days of delivery.
- Be in their original condition, unused, with tags and packaging intact.
Certain items, such as perishable goods, personal care products, or items marked as final sale, may not be eligible for return.
2. Return Process
- Initiate a Return: Contact our support team at support@trendsparks.com with your order number and reason for the return.
- Return Authorization: Once your return is approved, we’ll provide instructions for shipping the item back.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was incorrect or damaged upon arrival.
3. Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or are missing parts.
4. Exchanges
If you received a defective or incorrect item, please reach out to us at support@trendsparks.com within 7 days of receiving your order. We’ll arrange a replacement at no additional cost.
5. Non-Returnable Items
- Gift cards
- Downloadable software or digital products
- Personal care items (for hygiene reasons)
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check with your bank or credit card company, as processing times may vary.
- Contact us at support@trendsparks.com if there’s still an issue.
7. Changes to This Policy
Trend Sparks may update this Return and Refund Policy from time to time. Any updates will be posted on this page with the effective date.
Contact Us
If you have questions about our Return and Refund Policy, reach out at:
Email: support@trendsparks.com
We’re here to ensure you have a positive shopping experience with Trend Sparks.