Refund & Cancellation Policy

1. Our role

Trendsparks is a marketplace that connects you with local businesses. When you place an order, booking or enquiry, you contract directly with the business for the goods or services. Trendsparks facilitates the transaction but does not itself supply the products or services.

2. Refunds are handled by the business

Refunds, cancellations and returns are governed by each business’s own policy and by applicable law (including India’s Consumer Protection Act, 2019). If you need a refund or wish to cancel, please contact the business directly. Each business’s storefront sets out its cancellation and return terms where applicable.

3. What to do if something goes wrong

• Reach out to the business first to resolve the issue (missing, damaged or incorrect items; a cancellation; or a change of mind where the business’s policy allows).
• If you cannot resolve it with the business, contact us at support@trendsparks.in with your order details and the business’s response. We will help facilitate communication and may investigate where there is evidence of non-delivery or clear misuse.

4. Platform fees & payment

Where Trendsparks collects a payment on the business’s behalf, it will pass the funds to the business or refund them as appropriate for the transaction. Trendsparks does not charge consumers a fee to browse or place orders. Any refund of money collected by Trendsparks will be processed back to the original payment method, which may take a few business days depending on your bank or issuer.

5. Bookings & enquiries

For bookings and paid advance slots, cancellation and rescheduling terms are set by the business at the time of booking. Please check those terms before confirming.

6. Exceptions

• Digital or consumed services that have already been provided may not be eligible for a refund.
• Items explicitly marked non-refundable, or promotions stated to be non-refundable, are not refundable.
• We may refuse a refund where there is evidence of fraud or abuse.

7. Contact

For help with a refund or cancellation, email support@trendsparks.in and include your order reference. We generally respond within 2–3 business days.

See also: Terms of Service and Disclaimer.